Code of Ethics
- An INLPTA Member shall always maintain frames of ecology in all aspects of their NLP work.
- An INLPTA Member shall strive to use their NLP Skills for the advancement and betterment of people and societies.
- An INLPTA Member shall be pro-active in responding to any false or erroneous public representation of NLP and/or INLPTA to ensure that NLP and/or INLPTA is represented accurately and fairly to the public.
- An INLPTA Member shall not certify any student in NLP at an accreditation level that is not within the scope of that Member’s accrediting authorisation.
- An INLPTA Member shall not certify any student who does not meet the INLPTA accreditation standards and requirements for that level.
- An INLPTA Member shall not refuse to work with a sincere client based on race, colour, creed, religion, place of birth, gender, sexual preferences, disability, nor any other factor which may be construed as unfair or discriminatory.
- An INLPTA Member shall not in any way publicly nor privately demean INLPTA and its registrants and shall always represent INLPTA in a favourable light to the public.
- An INLPTA Member shall not use any INLPTA Seals, logos, materials, etc. in their marketing or their trainings that are not in accordance with the INLPTA guideline for their intended use, nor shall the Member use them if they are no longer registered with or recognised by INLPTA.
- An INLPTA Member shall abide by all rules of conduct and professional agreements as stipulated by INLPTA.
- An INLPTA Member shall not knowingly mislead nor misrepresent their credentials, status, titles, affiliation or authority in any way shape or form.
Complaint Investigation/Resolution Procedure
For use where any person has any complaint against an INLPTA Member directly related to the application or training of Neuro-Linguistic Programming.
- The complaint should be made in writing to the INLPTA Office responsible for the country in which the complaint originated.
- Without identifying the complainant, INLPTA will take up the complaint with the relevant Member, and ask for a written response.
- The response will be logged and communicated by INLPTA to the complainant to see if this resolves the complaint.
- If the complaint is not resolved, INLPTA will ask permission to release the complainant’s name to the Member, and request a clarified position from each side.
- If neither side offers a solution, INLPTA will propose one. This may consist of some form of refund/free training or treatment/apology/agreement to withdraw the complaint/etc.
- If either side will not accept the proposed solution, both sides will be asked to meet with an INLPTA-appointed mediator (see appendix) who will negotiate an agreement between them.
- The mediated agreement will be binding upon the INLPTA Member. If, however, the complainant refuses to accept the agreement, INLPTA will dismiss the complaint, taking the view that all reasonable steps have been taken to resolve it.
- All stages of the complaints process will be documented and logged by INLPTA.
The mediator must be an INLPTA Full Member of at least two years standing. They must have no business or personal connection with either party. They should be a qualified mediator or trained negotiator. They will be paid a fee from INLPTA funds. They will be selected from a list of volunteers in the country where the complaint originates. While every effort will be made to select a mediator acceptable to both parties, INLPTA’s decision on the appointment is final.